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First, all our technicians are 4-year technically degreed individuals with at least 5 years of real world experience.
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Second, our technicians are cross-trained. What that means is that if you report a software problem with your PC and it turns out to be a hardware or router or a fire-wall issue, we don’t have to dispatch our "hardware", "network", or "fire-wall" technician. Our people have the knowledge AND experience to identify and solve problems end-to-end. This makes your support efficient and cost-effective.
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Third, our technicians are creative. If we see that there is a better way to do something, we’ll tell you. If you’ve been trying to put round pegs in square holes, we can suggest a better way. Need a "batch script" written to improve productivity? Is there a "bug" in an Excel spreadsheet you can’t find (or didn’t know was there)? Want to add a back-up server to your environment, but don’t know what to order? We can help.
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Finally, we have history. We’ve been around for 25 years, designing systems, specifying and installing hardware, writing software and supporting our own complex environment. Our employees have an average tenure of over 6 years, with a full range of experience.
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